We hope you absolutely love your THEESE products, but we understand that sometimes things just don’t work out. No worries—we’re here to make returns and exchanges simple and stress-free for you!

• Return/Exchange Window: You have 30 days to return or exchange your items, starting from the day they were delivered.
• Condition: Items must be in new and original condition—please try them on indoors to keep them spotless for returns. Remember, once used outdoors, they're no longer in new or original condition.
• Packaging: Keep the original box (including all stuffers) and everything that came with it. Be sure to pack the box in a protective box or mailer to keep it safe—Don’t stick labels directly on the shoe box.
• Eligibility: Items marked as Final Sale cannot be returned or exchanged.

1. Start your return or exchange: Visit our Returns Portal and follow the instructions—it’s quick and easy!

2. We’ll send you a return label: Once your request is approved, we’ll email you a prepaid return shipping label along with easy-to-follow steps.

• Need a different size? Exchanges are on us! Once we’ve received your item, we’ll ship out your replacement for free.
• Prefer a refund? No problem! We’ll deduct a small $10 fee for return shipping and refund the rest directly to your original payment method.