Returns Policy

If your THEESE aren't right, you can return them within 30 days. THEESE is winding down and remaining stock is limited, so please read the terms below before you order — return shipping and a restocking fee are the customer's responsibility.

Quick Guidelines:

  • Return window: 30 days from the day your order was delivered.
  • Return shipping: arranged and paid for by you. We do not issue prepaid return labels. Use a tracked service — we can't refund a parcel that doesn't arrive.
  • Restocking fee: 20% of the item price is deducted from your refund.
  • No exchanges. We can no longer offer exchanges. Remaining stock is limited and we often can't supply a different size. Return the original under these terms and place a new order if the size you need is still available.
  • Condition: items must be unworn and in new condition. Try them on indoors — once worn outside they're no longer returnable.
  • Packaging: keep the original box and all stuffers. Ship the shoe box inside a protective box or mailer, and don't stick labels directly on the shoe box.
  • Final Sale items cannot be returned.

How to Start a Return:

1. Email us. Send your order number and the item you'd like to return to support@weartheese.com.

2. We'll confirm the return address. Please wait for that confirmation — returns sent without it may not be processed.

3. Ship it back at your own cost, using a tracked service, and send us the tracking number.

4. We inspect and refund. Once received and checked, we refund the item price less the 20% restocking fee to your original payment method.

Example: a $101 pair refunds $80.80, and you cover the postage to send it back.

Additional Notes:

  • Damaged or incorrect items: check your order on arrival and tell us right away. If we sent the wrong item or it arrived damaged, we cover it in full — no return shipping cost and no restocking fee.
  • Non-returnable: Final Sale items and gift cards.
  • Promotional items: free or discounted items received as part of a promotion must be returned too. Refunds are adjusted if the return changes what you qualified for.
  • Bought on eBay or Poshmark? Those sales are governed by that platform's own returns policy, not this one. Please open your request through the platform.

Refunds:

  • Refunds are processed within 7–10 business days of us receiving and inspecting your return, less the 20% restocking fee.
  • If you don't see it after 15 business days, contact us.

Questions?

Contact us at support@weartheese.com for any return inquiries.