Frequently Asked Questions

About Us Changes & Cancellations Order Status Payments & Promotions Product Info Returns & Exchanges Shipping Size Guide Sustainability Warranty
About Us
Where are THEESE made?

Our specialty waterproof shoes are manufactured in China. As a Canadian brand, we take great pride in expertly crafting THEESE by seasoned shoemakers using premium materials and quality manufacturing. So when you slip them on, you can feel good knowing THEESE were thoughtfully constructed to the highest standards—ensuring they’re ready to tackle any weather conditions!

Changes & Cancellations
How do I change or cancel my order?

Once your order is in, we understand that plans can change. While your shoes are still patiently waiting in our warehouse to be shipped , feel free to give us a shout at support@weartheese.com. We’ll do our utmost to check if cancellation is still an option for you.

However, once those wonderful THEESE shoes are processed and shipped out, canceling becomes a no-go. But don’t sweat it! If you need to make
changes, you’re always welcome to return the shoes once they’ve arrived –
we’re here to make it easy for you!

Order Status
How will I know If my order was successful?

When you see our cheerful "You got THEESE" confirmation page, you’ll know everything went through A-OK! We’ll also send a confirmation email doubling down on the details so you can relax knowing your THEESE are on the way. If anything looks amiss, our customer service crew is on deck to make things right. We won’t rest until your order goes through with a smile!

Where can I track my order?

Head over here to track the progress!

Payments & Promotions
How can I get a coupon?

Sign up for our email newsletter through this link. We regularly send exclusive coupon codes to subscribers.

We also post discounts directly on our website. Check back often or join the mailing list to receive coupon alerts.

How do I redeem my coupon?

When you’re on the checkout page, take a look on the right side under your order summary. You’ll spot a link that says, “Have a promo code?” Click on that.

If you’re shopping on your phone, start by tapping “Show order summary” to reveal the promo code area.

Now, here’s the crucial part: type in your promo code exactly as it’s shown, making sure to include any capital letters and dashes in the right places. After that, simply hit “Apply Coupon,” and voila! You’ve just saved some cash – cha-ching!

What methods of payment does THEESE accept?

We accept major credit cards, including Visa, Mastercard, and American Express. Additionally, we support Apple Pay, PayPal, Google Pay, and Klarna (Buy Now, Pay Later).

If using a credit card, double check your billing address matches what your bank has. And pop in those daytime/nighttime phone numbers too! Authorization can get tricky if the info doesn’t match your financial institution.

Virtual or prepaid credit cards are really hard for us to verify. So if possible, grab a regular credit card or payment service to ensure seamless purchasing. But no worries, our customer service crew is here to help if any questions pop up!

Product Info
Can I replace my insole?

You sure can replace the insole if needed! Our comfy inFoam™ is removable and made from natural materials like castor bean oil and anti-bacterial fabric. But heads up – our inFoam™ is specially designed to provide that signature THEESE cloud-like cushioning magic. If you swap them out, you might miss out on some of that oh-so-soft inFoam™ experience!

Can you step or slip into them?

Yes, Flow State and Purpose are both slip on styles without needing to tie the laces.

Flow State has an open collar style and is easier to step your feet into without using your hands.

Do these come in wide widths?

At the moment, Flow State and Purpose are standard, true to size shoes without a wide toe box.

Are your shoes breathable?

Yes, our shoes breathe! They keep water, wind, and sand out, but let sweat vapors escape through a special moisture-wicking membrane. It absorbs moisture inside and releases it outside, keeping your feet dry and comfortable. You can think of it like a one-way valve: water stay out, while sweat vapors escape.

How do I clean my shoes?

To keep your knit shoes looking their best:

1. Use a lint roller to remove any dust
2. Clean gently with shoe cleaner and cool water. Use a soft brush for best results, especially with our knit shoes
3. Let them air dry
4. Regularly wipe them down to keep them fresh

With a bit of care, your shoes will stay stylish and ready for anything!

How do THEESE waterproof technology work?

THEESE.DRY is our proprietary technology that fully fuses a waterproof membrane to a completed outer shoe after all stitching, maintaining its waterproof integrity and complete water-tightness.

Other waterproof shoes (e.g. Goretex and others) stitch their shoes after applying their waterproof layer. This damages the membrane and creates holes. Seam and water tape is then used to seal and repair the damage. Overtime, the tape can peel and shift, causing the holes to be exposed and water to leak. THEESE.DRY guarantees long-lasting waterproof performance, outlasting traditional methods.

Is the shoe non-slip?

THEESE are outfitted with rubber outsoles to keep you on your toes! While not officially non-slip rated, our quality rubber soles have plenty of traction to keep you stepping lively in all kinds of weather. A little rain or snow won’t slow down your strut when you’re rocking THEESE!

No slippery spills on our watch. Just cloud-like comfort and flexible rubber outsoles to keep you moving and grooving wherever you are!

What is the difference between water-resistant and waterproof?

Water-resistant or water resistance means a fabric can withstand light moisture for a short time before it starts to seep through. Waterproof means totally impervious to liquid – no water is getting through no matter what! THEESE are fully waterproof thanks to our magical sorcery…err…we mean ingenious waterproofing techniques. So feel free to stomp through those puddles without a care! Your feet will stay dry as can be.

Returns & Exchanges
Do you offer free return shipping?

A flat $10 fee will be deducted from your refund to cover return shipping costs for refunds. Exchanges for a different size are free of charge. Please note that items marked as Final Sale are not eligible for returns or exchanges.

Easy Returns and Exchanges: Start your return here.

How can I return my order?

Just head to over here and request a return. We’ll promptly send you a prepaid shipping label via email. Do note, exchanges are free of charge, while returns are charged a flat rate of $10.00.

How can I track my return?

You can track the status of your return here. Just pop in your order info whenever you want an update on your return shipment!

How do I exchange an item for a different size?

Exchanges are seamless and free! Visit our returns and exchanges page for further details.

How long will it take for the funds to be returned to me?

Please allow 3-5 business days for return funds to process after we get your items back. We’ll notify you once your return is completed and your refund is on the way!

What is your return & exchange policy?

At THEESE, we want you to love your purchase! That's why we offer a simple exchange and return process within 30 days of delivery for items that haven’t been worn.

To be eligible for a return or exchange, your item must be:

  • In original, like-new condition
  • Unworn and unused
  • In its original packaging, with all packaging and box intact
  • Not a Final Sale item

To keep it straightforward, ensure your shoes are in their original packaging, unused, and in pristine condition. We offer free exchanges for size adjustments. For refunds, a small return shipping fee of $10 applies.

For more information, visit our Exchanges and Returns Page.

Shipping
How long does shipping take?

Most orders are processed and shipped within 1-3 business days. Once received by the carrier, most orders arrive between 3-5 business days. Need it sooner? Expedited options are available.

How much does shipping cost?

We offer free shipping for all orders over $100 within the US and Canada.

Do you offer express shipping?

You bet! Express shipping times are typically 1-3 days. The Express option will be shown at checkout if it is available for your location.

Tax and duties

For Canadian shipments, all applicable taxes are calculated during checkout. There are no additional duties or brokerage fees at delivery.

For US shipments, we handle all customs paperwork so there are no additional duties or taxes upon delivery, except for orders exceeding $800 USD, which may incur local customs fees. For specific details, contact your local customs office. We aim to keep fees transparent; so you can just focus on tracking your new THEESE!

When will my order ship and be delivered?

Most orders are shipped within 2-3 business days. Standard free shipping to the US and Canada takes 5-8 days on average. Expedited shipping is available for faster delivery.

Where do you ship to?

We’re currently shipping to the US and Canada. Keep an eye out because we’ll be expanding to other regions for international shipping very soon!

Size Guide
What is the difference between Men and Women sizes?

Some men’s and women’s sizing options (e.g., M7/W8) have the same length measurements. The only difference is that women’s widths are crafted approximately 2 mm narrower.

Those with particularly narrow or wide feet may want to explore sizing options in the opposite sex category for the best fit. For example:

  • Women with wide feet wearing Women' Size 9 can consider a Men's Size 8.
  • Men with narrow feet wearing Men's Size 9, can consider a Women's Size 10.

Check our full size guide here. Not sure which size fits? Reach out to us and we can help!

Sustainability
Are THEESE animal friendly?

Yes, all current THEESE sneakers use non-animal products and contain absolutely no animal-derived materials. Our knit upper, inFoam™ insole, and rubber outsole are completely animal and cruelty-free.

We are committed to maintaining eco-friendly and cruelty-free standards for all our products as we continually evolve.

Rest assured, if you choose THEESE, you can feel good knowing your
sneakers align with vegan values and responsible sourcing from top to
bottom!

How sustainable are THEESE?

Sustainability is very important at THEESE! Here are some of the ways we aim to be eco-friendly:

  • Our knit uppers and laces are made using recycled materials and we strive to use as much recycled content as we can.
  • THEESE packaging uses recycled and recyclable materials.

Responsible production and eco-conscious materials are at the core of our mission.

What packaging do you use for your products?

We package THEESE in specially made, custom 100% recycled kraft paper boxes!

Our packaging delivers THEESE in pristine condition while cutting down environmental impact. Unboxing is a fresh experience!

Warranty
What is your Puddle Proof Promise policy?

All THEESE are covered by a 365-day warranty! So even if it’s pouring cats and dogs, your feet will stay dry and cozy. Just remember, our warranty doesn’t cover physical damage. Click here to start a claim.